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Open Your Privacy Choices Clearly

Our Privacy Policy explains what we collect when you open an account, use DANA, OVO, GoPay or QRIS, contact support, or access the lobby from Denpasar.

Account data explainedDANA OVO GoPay QRISCookie controlsDevice access checks

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Explore How We Use Account Data

ds99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear data handling helps you decide whether to open and keep an account with ds99. We collect the details needed to create your profile, protect your login, process wallet activity, answer support requests, and keep records required for account checks. That can include your name, phone

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number, login history, device type, IP address, wallet receipts, and messages you send through live chat or WhatsApp. We do not ask for more than we need for those account steps. When your activity involves VIP Baccarat, Great Rhino, UFC MMA, Rocket Crash, Super Bingo or
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Fishing God, our systems may record session timing and transaction references so disputes can be checked. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Check Privacy Help Channels

Fast privacy help matters when a phone number changes, a payment receipt looks wrong, or you want to update account details before returning to the lobby. Our support team can receive privacy requests every day from 10:00 to 02:00 WIB through live chat and WhatsApp. For sensitive changes, we may ask you to confirm account ownership before we edit or remove stored details.

Team online

Live chat privacy desk

Use live chat from the account page for quick privacy questions about profile data, cookies, or login records. We keep the chat tied to your account so the team can see the request trail.

WhatsApp account checks

Send privacy requests through WhatsApp during 10:00 to 02:00 WIB if you cannot enter the lobby. We may ask for your username and last payment rail, never your password.

Email record requests

For correction, access, or deletion requests, email support with your registered phone number and account name. We reply with the next verification step before changing stored account records.

DATA CARE

Switch On Safer Data Habits

You get more control when privacy tools are easy to find. In your account, open Account > Security > Active Devices to check recent device access, and use Account > Profile when…

Account details

We collect profile details you enter during account opening, such as username, phone number, and contact channel. We use them for login checks, support replies, account recovery, and privacy request verification.

Payment records

DANA, OVO, GoPay and QRIS references help us match wallet activity to your account. We store transaction IDs, timestamps, and status results, not your banking password or private app PIN.

Cookie settings

Cookies remember your session, device choice, and basic site settings. You can clear them in your browser, but doing so may sign you out and require a fresh login check.

Device access

We record device type, browser, IP address, and login time to spot unusual access. Check Account > Security > Active Devices and contact us if a session is not yours.

Retention period

We keep account and wallet records while your account is active and for a reasonable period after closure when dispute checks or legal handling may still be needed.

Change requests

You can ask us to correct, access, or remove eligible data. We verify ownership first, then confirm what can be changed and what records must stay for account reasons.

Browse Privacy Policy Questions

Privacy questions usually start when you open an account, change phones, or compare a wallet receipt with your balance. We answer the points below in plain language so you know what data is used, why it is kept, and how to contact us. If your request needs account verification, we will ask for the minimum details needed to confirm ownership.

We collect the account details you provide, such as username, phone number, password credentials, and contact channel. We also record login time, device type, and security signals needed to protect access.

Yes. We handle payment references connected to DANA, OVO, GoPay and QRIS, including transaction IDs, timestamps, and status results. We do not ask for your wallet app password or private PIN.

Open Account > Security > Active Devices after logging in. You can review recent browser and device sessions there, then contact live chat if you see access you do not recognise.

Yes. Contact support through live chat, WhatsApp, or email and provide your registered account name. We verify ownership before changing profile details, especially when payment or recovery access may be affected.

Cookies keep you signed in, remember basic site settings, and help protect the session while you move between account pages and the lobby. You can clear cookies in your browser settings.

We keep records while your account is active and for a reasonable period after closure when account disputes, payment matching, fraud checks, or lawful handling may still require those records.

Use live chat or WhatsApp from 10:00 to 02:00 WIB, or send email if the request needs documents. We confirm the next account verification step before acting on your data.

Open Your Privacy Choices Clearly

Check Privacy Help Channels

Live chat privacy desk

WhatsApp account checks

Email record requests

Switch On Safer Data Habits

Account details

Payment records

Cookie settings

Device access

Retention period

Change requests

Browse Privacy Policy Questions

01 What personal data does ds99 collect when I open an account?

02 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS records?

03 How can I check devices linked to my account?

04 Can I ask ds99 to correct my phone number or profile details?

05 Why does ds99 use cookies on the site?

06 How long are account and wallet records kept?

07 Who do I contact for a privacy request?

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