Reference

Open Your ds99 Legal Terms First

Our Legal page puts account terms, payment receipts for DANA, OVO, GoPay and QRIS, cookie rules, and data requests in one place before you join.

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ds99 Open Your ds99 Legal Terms First
CONTACT ROUTES

Contact Us About Legal Records

Legal questions move faster when you send the right record the first time. Our team is available daily from 10:00 to 02:00 WIB through live chat, WhatsApp, and email, and we tag messages about terms, account access, cookies, and payment receipts separately from lobby chat. If you are in Denpasar, use the same channels; timestamps stay in WIB so our replies line up with your account log.

Team online

Live chat legal queue

Open live chat from the account menu and choose Legal or Account Records. Share your username, the payment rail used, and the exact time in WIB so we can locate the related entry.

WhatsApp receipt check

Send payment proof through our WhatsApp channel when a DANA, OVO, GoPay, or QRIS record needs a name or timestamp check. We may ask for a clearer screenshot before changing any entry.

Email change requests

Use [email protected] for data correction, cookie questions, or account-access requests that need written handling. Include your registered phone number and do not send your password in any message.

DATA CONTROL

Control Your Account Data Settings

Your legal record is more than a username. We connect account creation, device logins, wallet receipts, support messages, cookie choices, and security changes so disputes can be checked against real actions.

Data we collect

We collect account details you enter, login timestamps, device signals, wallet receipt references, and support messages. These records help us verify ownership, answer legal questions, and investigate disputed account actions.

Cookie choices

Cookies keep you signed in, remember language choices, and help us see whether the legal page loads correctly on mobile browsers. You can clear them in your browser settings, then sign in again.

Security path

Go to Profile > Security to change your password, check recent login activity, and update recovery details. If you see a login you do not recognise, contact live chat before making payment requests.

Record retention

We keep account, payment, and support records for as long as needed for legal handling, dispute checks, and account administration. Some entries may remain after closure when local rules require retention.

Correction requests

If your name, phone number, or wallet label is wrong, email [email protected] with the correct detail and proof. We check the request before changing records tied to payments or withdrawals.

Eligibility checks

When access or eligibility is involved, we apply local-law checks and make services available only where local law permits. We may request identity proof before account reopening, withdrawal handling, or major data changes.

Ask Before You Open an Account

These questions cover the legal points we are asked about most often: account terms, eligibility, data access, payment receipts, cookies, security, and how to contact us. Read them before you join so you know what we may ask from you later, especially when a wallet record, identity detail, or account-access request needs checking.

The account terms apply when you create your profile, accept the join form, and use the wallet or lobby. Access and eligibility depend on local law and are available only where local law permits.

We check receipts to match the payment timestamp, sender name, and account record. If a detail does not match, we may ask for proof before changing balances, processing withdrawals, or closing a dispute.

Yes. Email [email protected] with your registered phone number, username, and request type. We verify ownership first, then explain what account, payment, cookie, and support records are available for your request.

Send the correction request through email or live chat, then provide proof if the detail affects identity or payment records. We do not change wallet names or ownership data without verification.

Contact live chat between 10:00 and 02:00 WIB or email [email protected]. Share your username, registered phone number, last login time, and recent payment rail without sending your password.

Cookies help keep your session active, remember display choices, and check page performance on mobile browsers. You can clear cookies in your browser settings, but you may need to sign in again.

Yes. Access and eligibility depend on local law and are available only where local law permits. If rules change, we may update account access, verification steps, or wallet handling for affected accounts.

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